The Australian Competition and Consumer Commission (ACCC), the nation's guardian of consumer rights and regulator of competition and consumer law, has commenced legal action against HP over its warranty and repair practices.
The ACCC is upset with HP for five reasons, namely:
- The remedies available for a faulty HP product were limited to remedies available from HP at its sole discretion;
- Consumers must have had a faulty HP product repaired multiple times by HP before they were entitled to receive a replacement;
- The warranty period for HP products was limited to a specified express warranty period;
- Following the expiration of an express warranty period, HP would repair faulty HP products on the condition that consumers pay for such repairs
- Consumers could not return or exchange HP products purchased from the HP Online Store, unless otherwise agreed by HP at its sole discretion.
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