An outage that broke hyperlinks on Twitter yesterday evening originated with a simple human error at a Melbourne, Australia-based hosting firm that was responding to an abuse complaint, CNET has learned.
Twitter last year began to abbreviate all hyperlinks using its t.co domain name -- which had the side effect of introducing a central point of failure where none existed before. That failure happened last night around 11:30 p.m. PT when t.co went offline, meaning millions of Twitter users received "non-existent domain" errors when trying to follow links.
A spokesman for Melbourne IT, a domain name registrar which Twitter uses for t.co, told CNET this afternoon that: "Yesterday in the process of actioning a phishing complaint, our policy team inadvertently placed the t.co domain on hold. The error was realized and rectified in approximately 40 minutes and t.co links again began working."
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