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Member Since: 1/2006Last Seen: 11/07/2009

Shaking Off a Phantom AOL Bill

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Back in 2000, I worked at a magazine published by Time Inc., a division of Time Warner. When Time Warner merged with AOL, all employees got a petite perk: a free AOL email account. I gave mine to my wife, who used it until last year, when she finally upgraded to Gmail and I left Time Inc. to join The Wall Street Journal.

About a month ago, we started getting bizarre phone calls from a collections agency in India. They called five times, "concerning unpaid charges of $103.60."

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When I asked what I was being charged for, I was told it was four months' worth of something called "upgraded service" for AOL in late 2008.

I pointed out that we had never requested or agreed to any upgrade, nor used any AOL service other than email.

Caller No. 4 informed me that the upgrade was "automatic."

I replied that we had never received a notice that it was going into effect. We had never gotten a bill, either.

"A bill was sent to your AOL account," said Caller No. 4.

Would that be the AOL account that we hadn't used in almost a year?

"Well, it was sent to you," she insisted.

Please send a printed bill to my home address so I can formally dispute it, I requested.

"I am sorry, sir, but we cannot do that."

Why not?

"We are not authorized."

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  • 1 vote
Reply#1 - Sat Jul 4, 2009 9:20 PM EDT
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