
Back in 2000, I worked at a magazine published by Time Inc., a division of Time Warner. When Time Warner merged with AOL, all employees got a petite perk: a free AOL email account. I gave mine to my wife, who used it until last year, when she finally upgraded to Gmail and I left Time Inc. to join The Wall Street Journal.
About a month ago, we started getting bizarre phone calls from a collections agency in India. They called five times, "concerning unpaid charges of $103.60."
When I asked what I was being charged for, I was told it was four months' worth of something called "upgraded service" for AOL in late 2008.
I pointed out that we had never requested or agreed to any upgrade, nor used any AOL service other than email.
Caller No. 4 informed me that the upgrade was "automatic."
I replied that we had never received a notice that it was going into effect. We had never gotten a bill, either.
"A bill was sent to your AOL account," said Caller No. 4.
Would that be the AOL account that we hadn't used in almost a year?
"Well, it was sent to you," she insisted.
Please send a printed bill to my home address so I can formally dispute it, I requested.
"I am sorry, sir, but we cannot do that."
Why not?
"We are not authorized."
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